Privacy Policy

1. Scope & Data Controller

This Privacy Policy applies to personal information processed in connection with Living Word Bibles (“LWB,” “we,” “our,” or “us”), including:

• www.livingwordbibles.com, its pages, Bible readers, eStore, support center, account areas, forms, and related features;
• www.the-holy-bible.online, to the extent operated, maintained, or administered by LWB;
• the Living Word Bibles App and related web or mobile experiences;
• digital Bible products, downloads, account entitlements, newsletters, customer support, prayer-request communications, licensing inquiries, donations, purchase reconciliation, and administrative account support; and
• other LWB online services that link to this Policy.

For purposes of privacy laws that use the terms “controller,” “business,” “operator,” or similar concepts, the responsible entity is generally Cook Services Company, LLC, doing business as Living Word Bibles, 151 N. Delaware Street, Suite 122, Indianapolis, Indiana 46204, USA, unless a different entity is expressly identified at the point of collection.

This Policy does not govern a third party’s independent processing of personal information. For example, PayPal, Amazon, Google, YouTube, social-media platforms, external booksellers, and other third parties have their own privacy practices.

2. Information We Collect

The information we collect depends on how you use the Services. We seek to collect only information reasonably related to legitimate business, ministry, publishing, security, legal, or customer-service purposes.

We do not intentionally collect Social Security numbers, government identification numbers, biometric identifiers, precise geolocation, or full payment-card credentials through ordinary LWB website use. Please do not send such information in support emails or prayer requests unless it is specifically necessary and requested through an appropriate secure process.

3. Sources of Personal Information

We may obtain personal information from:

• You directly, when you create an account, subscribe, contact us, make a purchase or donation, submit a transaction for reconciliation, send a prayer request, request support, or submit a licensing or privacy inquiry;
• Your browser or device, through ordinary web requests, cookies, browser storage, security logs, activity logs, and similar technologies;
• Payment providers, such as PayPal, when they report transaction or refund information needed to fulfill, reconcile, or support a purchase;
• Service providers that host, maintain, secure, email, analyze, or otherwise support the Services;
• Third-party retailers or platforms where they lawfully provide referral or transaction-related information to us;
• Publishers, rights holders, or authorized agents in connection with licensing, attribution, takedowns, permissions, or rights administration; and
• Publicly available sources where reasonably necessary for rights administration, business verification, fraud prevention, or legal compliance.

4. How We Use Personal Information

We may use personal information to:

• provide, operate, maintain, secure, and improve the Services;
• create and administer accounts and account libraries;
• process, verify, fulfill, restore, reconcile, correct, or refund purchases and digital entitlements;
• provide customer and technical support;
• respond to prayer requests, correspondence, correction reports, publisher inquiries, and licensing matters;
• send requested newsletters and service communications;
• honor unsubscribe, privacy, cookie, opt-out, and other preference requests;
• record and audit authorized administrative actions, including subscriber changes, newsletter sends, purchase reconciliation, and entitlement changes;
• detect, investigate, and prevent fraud, unauthorized access, abuse, malicious activity, security incidents, or violations of our Terms of Service;
• maintain transaction, accounting, tax, licensing, audit, and legal records;
• protect LWB, Cook Services Company, LLC, users, publishers, rights holders, and third parties;
• comply with lawful requests, court orders, subpoenas, regulatory obligations, and applicable law;
• analyze site performance and diagnose technical problems;
• measure or attribute referrals and, if enabled, advertising performance; and
• carry out another purpose disclosed to you at collection or with your consent where required.

We do not use prayer requests or information revealing religious beliefs, health conditions, or other sensitive characteristics to create advertising profiles about you.

5. How We Disclose Personal Information

We do not sell customer lists as part of our ordinary business model. We may disclose personal information to the following categories of recipients when reasonably necessary:

• Service providers and processors that perform hosting, infrastructure, email, form processing, security, analytics, customer support, fraud prevention, technical maintenance, or similar services on our behalf;
• Payment providers, including PayPal, for payment processing, transaction verification, purchase reconciliation, refunds, fraud controls, and payment disputes;
• Advertising or analytics providers, if those services are enabled and subject to applicable notice, consent, and opt-out requirements;
• Affiliate and referral partners, such as Amazon, where a referral relationship is active;
• Publishers, rights holders, professional advisers, or counterparties when necessary to investigate a license, copyright, attribution, fraud, dispute, or legal matter;
• Government authorities, courts, regulators, or law enforcement where disclosure is legally required or reasonably necessary to protect rights, safety, security, or prevent unlawful conduct;
• Corporate transaction recipients in connection with a merger, acquisition, financing, restructuring, sale of assets, change of control, or transfer of the LWB business, subject to applicable law; and
• Other recipients at your direction or with your consent.

Service providers are expected to use personal information only for authorized purposes and to maintain safeguards appropriate to the nature of the information, subject to applicable contracts and law.

6. PayPal & Payment Data

Direct paid purchases and certain donations may be processed through PayPal. PayPal is an independent company and processes personal and financial information under its own privacy statement and legal terms.

When you pay through PayPal, LWB may receive information such as your name, payer email, shipping or billing information where applicable, transaction identifier, payment amount, currency, payment status, refund status, and other information PayPal makes available to the merchant for fulfillment, support, accounting, fraud prevention, or entitlement administration.

When you submit a PayPal transaction ID through LWB’s purchase-reconciliation feature, LWB may compare that identifier with PayPal verification information and LWB customer, order, order-item, product, and entitlement records to determine whether an eligible digital purchase can be associated with your account. Reconciliation may create or restore an eligible digital entitlement; it does not automatically attach print/physical purchases, donations, unrelated payments, refunded or reversed payments, or other ineligible transactions.

LWB does not intentionally receive or store your full payment-card number from PayPal-hosted checkout. Do not email payment-card numbers to us.

A Living Word Bibles transaction may appear on a financial statement under the billing descriptor Cook Services Co or CSC. If you need help identifying a transaction, visit LWB Technical Support.

7. Accounts, Digital Downloads & Support

If you create or use an LWB account, we may process account identifiers, login or authentication information, entitlement status, and related technical records necessary to provide account access and secure the Service.

Account registration and legal acknowledgments

Before a new Living Word Bibles account may be created, the registration interface requires the user to open the current Terms of Service and Privacy Policy and then affirmatively check the required account agreement. LWB may retain an audit record showing that the documents were presented and opened through the registration flow and that the required account agreement was affirmatively selected. That record may include the applicable Terms and Privacy Policy versions, account identifier or email address, server-side acceptance timestamp, client timestamp, registration source, and limited technical information. LWB does not claim that an electronic event can prove how long a person actually read a document; the record documents presentation, opening, and affirmative account assent.

Verified accounts may be provisioned with free digital entitlements, including the KJV Special Edition and Douay-Rheims Bible. Eligible paid eBibles and qualifying PDFs, including the Ethiopian Bible PDF where applicable, may be associated with an account library. Print or physical purchases do not automatically create digital entitlements.

When you purchase or obtain a digital product, we may maintain records linking a transaction, email address, product, download, or entitlement so that we can fulfill the order, restore access, prevent abuse, reconcile purchases, and answer support requests.

Authorized administrators may make legitimate corrections to account records or entitlements to address support cases, refunds, chargebacks, payment reversals, duplicate grants, reconciliation errors, account merges, fraud, or other record inconsistencies. Those actions may be retained in audit records.

When you contact Technical Support, we may process the information you provide, including page URLs, device/browser details, screenshots, transaction references, and correspondence. Please redact unrelated sensitive information from screenshots before sending them.

Site activity and administrative audit records

For site operation, security, troubleshooting, compliance, and service improvement, LWB may maintain page-view, click, form-event, download, authentication, transaction, entitlement, and administrative audit records. Depending on context, those records may include page path, safe destination path, element type or label, timestamp, browser/device information, authenticated customer identity, or authenticated administrator identity.

Administrative portal activity may include actions such as adding or removing subscribers, sending or scheduling newsletter campaigns, reviewing customer records, reconciling a purchase, or granting or revoking an eligible entitlement. Portal access is restricted to authorized administrators.

8. Prayer Requests, Religious Information & Other Sensitive Data

LWB provides a way for users to contact us with prayer requests. Because the nature of a prayer request may reveal religious beliefs, health information, family circumstances, or other sensitive matters, you should share only information you are comfortable providing to LWB.

We use prayer-request information only for the purpose reasonably expected from your message, such as receiving, responding to, or praying over the request, maintaining necessary correspondence, and protecting the security or integrity of our communications. We do not use prayer-request content for targeted advertising or commercial profiling.

Where information you voluntarily provide is considered “sensitive data,” “sensitive personal information,” or “special category data” under applicable law, we process it only where a lawful condition exists. Depending on the jurisdiction and circumstances, that may include your explicit consent, processing necessary to respond to your request, or another lawful basis recognized by applicable law.

Washington & Nevada consumer health data notice

Prayer requests and support communications may contain information that qualifies as “consumer health data” under laws such as the Washington My Health My Data Act or Nevada consumer-health privacy law. Where either law applies, this subsection supplements the remainder of this Policy.

Where affirmative consent is legally required for collection or sharing of consumer health data, LWB will obtain the required consent before the regulated activity unless a statutory exception applies, including where processing is necessary to provide a product or service the consumer requested. Any consent required for a sale of consumer health data would be handled separately; LWB does not sell prayer-request or consumer-health information.

9. Cookies, Browser Storage & Similar Technologies

The Services may use cookies, local storage, session storage, pixels, or similar technologies (“Storage Technologies”) for functions such as:

• maintaining site, account, security, or session state;
• remembering settings and user preferences;
• protecting against fraud or abuse;
• measuring site reliability and performance;
• remembering privacy or consent preferences;
• attributing affiliate referrals; and
• supporting analytics or advertising if those services are enabled.

Privacy & Cookie Choices

Living Word Bibles provides worldwide privacy controls. Necessary technologies remain available for core website operation, security, accounts and sessions, and remembering privacy choices. Optional Analytics and Advertising & Marketing technologies remain disabled unless the visitor affirmatively enables the applicable category. You may reopen and change these choices at any time through Cookie Settings. Withdrawing optional consent stops future optional loading; browser-stored identifiers may remain on the device until removed by the user, cleared by the browser, or deleted by LWB code where applicable.

Current first-party browser storage

When Analytics is enabled, LWB’s first-party logger may record pageviews and interactions together with a privacy-safe visitor ID, session ID, landing page, page title/path, referring domain, approximate country/region, device category, browser, operating system, viewport/screen dimensions, language, timezone, and client UTC timestamp. Raw form values, passwords, verification/reset tokens, and URL query strings are excluded from ordinary analytics telemetry. Approximate country/region analytics does not store the visitor’s raw IP address in LWB’s System Log.

Some Storage Technologies are necessary for a requested service to function. Other technologies may be optional or subject to consent, depending on the technology, purpose, and your jurisdiction.

You can control many cookies through your browser. Blocking essential cookies or browser storage may cause login, account, product-access, forms, or other site functions not to work correctly.

Operational activity logging may occur through ordinary web requests or LWB’s own logging mechanisms and does not necessarily depend on an advertising cookie. Such logging is used for security, troubleshooting, audit, and service operation as described in this Policy.

Do Not Track and universal opt-out signals

Traditional browser “Do Not Track” (“DNT”) signals do not have a single universally accepted legal or technical standard, and LWB does not promise to respond to every DNT signal as a universal request.

Some laws recognize browser-based universal opt-out mechanisms, including Global Privacy Control (GPC), for specific rights such as opting out of targeted advertising or sale/sharing. Where applicable law requires LWB to recognize a legally valid universal opt-out signal for a processing activity we conduct, we will process that signal as required by that law. You may also use our Opt-Out page.

10. Advertising, Google AdSense & Affiliate Links

LWB may use advertising or affiliate programs now or in the future. Advertising is not necessarily enabled on every page or at all times.

Google AdSense

If Google AdSense or another Google advertising service is enabled, Google and its partners may process device information, cookie identifiers, IP-derived location, page activity, advertising interactions, and related information to deliver, secure, limit frequency, measure, or—where lawfully permitted and consented to—personalize advertising.

Where required by law, non-essential advertising cookies or similar technologies will be subject to an appropriate consent mechanism. Users in the EEA, United Kingdom, Switzerland, and other jurisdictions may be presented with additional privacy or consent controls when required.

LWB does not instruct advertising providers to build targeted-advertising profiles based on prayer requests or a user’s religious beliefs. If a third-party advertising program is enabled, its own privacy rules and sensitive-interest restrictions also apply.

Amazon and affiliate referrals

If LWB participates in the Amazon Associates Program or another affiliate program, clicking an affiliate link may cause the destination service to use cookies or similar technology to attribute a qualifying purchase or action to LWB. The third party controls its own tracking and transaction practices. LWB may receive referral attribution or commission information but does not necessarily receive the purchaser’s full account or payment information from the retailer.

Sale and sharing terminology

LWB does not sell personal information for monetary consideration as part of its ordinary business model. Some state laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange for money. If LWB activates advertising or tracking in a manner that legally constitutes sale, sharing, or targeted advertising, we will provide any notice, consent, opt-out link, or universal opt-out recognition required by applicable law.

11. Third-Party Services & Embedded Content

The Services may rely on or link to third parties. Depending on the feature you use, those third parties may independently collect information from your browser, device, or account.

The domain thelivingword.shop is not operated by or affiliated with LWB. Information you provide to that website is governed by that website’s own privacy practices, not this Policy.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, another compatible and lawful purpose, or a legal, accounting, tax, security, fraud-prevention, licensing, dispute-resolution, or recordkeeping requirement.

Accounts

Generally retained while the account remains active and for a reasonable period afterward to complete closure, resolve disputes, prevent abuse, restore records where appropriate, and satisfy legal obligations.

Account legal-acceptance records

Records documenting account creation, Terms-of-Service acceptance, Privacy-Policy review, applicable document versions, and related timestamps may be retained for as long as reasonably necessary for contract administration, compliance, evidentiary purposes, fraud prevention, security, dispute resolution, and applicable limitation or recordkeeping periods.

Orders & transactions

Retained for the period reasonably necessary for fulfillment, refunds, accounting, tax reporting, fraud prevention, chargebacks, contract enforcement, reconciliation, entitlement administration, and legal recordkeeping. Transaction records may be retained for several years where required or reasonably necessary.

Support & licensing correspondence

Retained while the matter is active and afterward for a reasonable period based on the nature of the issue, repeat support needs, rights administration, dispute risk, or legal requirements.

Prayer requests

Retained only as reasonably necessary for the request, correspondence, ministry purpose, security, or legal need, and should not be kept longer than necessary for those purposes.

Newsletter records

Subscription information is retained while you are subscribed. After unsubscribe, limited suppression information may be retained so that we can honor your opt-out and demonstrate compliance.

Technical, activity & security logs

Retained for a period appropriate to troubleshooting, security, fraud detection, abuse prevention, reliability, audit, and legal requirements. Incident-related or administrative audit logs may be retained longer when necessary.

Administrative portal records

Records of significant authorized administrative actions may be retained as reasonably necessary for audit, security, fraud prevention, accountability, support, accounting, legal, or dispute-resolution purposes.

Privacy requests

Records of a privacy request and our response may be retained as reasonably necessary to document compliance, prevent fraud, and resolve disputes.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to technical limitations, backups, legal holds, and lawful retention obligations.

13. Data Security & Breach Response

We maintain administrative, technical, and physical safeguards reasonably appropriate to the nature of the information, the size and complexity of our operations, and reasonably foreseeable risks. Measures may include access controls, credential management, restricted administrative access, service-provider review, software maintenance, logging, backup practices, data minimization, and incident-response procedures.

No website, email service, payment system, transmission method, or storage system can be guaranteed to be completely secure. You should use a unique password where an LWB account requires one and should not send passwords or payment-card information through ordinary email.

Administrative portal access is limited to authorized personnel. Security and audit logging may record administrator identity and significant actions without intentionally placing passwords into ordinary site-activity telemetry.

Where a security incident involving personal information triggers a legal notification duty, LWB will provide notice to affected individuals, regulators, or other parties as required by applicable breach-notification law.

14. Your Privacy Rights & How to Exercise Them

Depending on your jurisdiction and whether a particular privacy statute applies to LWB, you may have one or more of the following rights:

Submitting a request

You may submit a privacy request by:

• emailing gospellivingwordbibles@gmail.com with the subject RE: Privacy Request; or
• using the Opt-Out page for applicable opt-out choices.

Please identify the right you wish to exercise and provide enough information for us to identify relevant records. We may need to verify your identity or authority before acting on a request. We will not request more information than reasonably necessary for verification.

We will respond within the timeframe required by applicable law. Many U.S. state privacy laws use an initial response period of approximately 45 days, subject to permitted extensions, while GDPR and UK GDPR generally require action without undue delay and ordinarily within one month, subject to lawful extensions.

Appeals

If a state privacy law gives you the right to appeal a denial, you may appeal by replying to our decision or emailing gospellivingwordbibles@gmail.com with the subject RE: Privacy Appeal. We will process the appeal within the period required by applicable law and will provide information about any regulator complaint process required by that law.

15. Indiana Privacy Rights

LWB is headquartered in Indiana. The Indiana Consumer Data Protection Act (“Indiana CDPA”), Indiana Code Title 24, Article 15, took effect on 1 January 2026. The law applies only to controllers that meet its statutory coverage requirements and is subject to statutory exemptions.

Where the Indiana CDPA applies, an Indiana consumer may have the right to:

• confirm whether a controller is processing the consumer’s personal data and access that data;
• correct inaccuracies;
• delete personal data provided by or obtained about the consumer;
• obtain a portable copy of qualifying personal data;
• opt out of targeted advertising, sale of personal data, and qualifying profiling; and
• appeal certain denials of a privacy request.

If LWB engages in processing covered by the Indiana opt-out provisions, we will provide the clear disclosure and opt-out method required by law. Indiana privacy requests may be submitted using the procedure in Section 14.

Indiana data-security and breach obligations may also arise under other Indiana laws, including Indiana Code Article 24-4.9 and related provisions concerning the protection and notification of personal information.

16. California Privacy Notice

This section supplements the rest of the Policy for California residents.

California Online Privacy Protection Act

The California Online Privacy Protection Act (“CalOPPA”), California Business and Professions Code §§ 22575–22579, requires qualifying commercial websites and online services that collect personally identifiable information from California consumers to conspicuously post privacy disclosures, including information about categories collected, third parties, and online tracking. LWB provides those disclosures throughout this Policy.

California Consumer Privacy Act / CPRA

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), California Civil Code § 1798.100 et seq., applies only to for-profit businesses meeting statutory thresholds or other coverage requirements. If LWB is a covered “business” for a particular period, qualifying California consumers may have rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service and pricing when exercising privacy rights, subject to statutory exceptions.

Categories of California personal information

The categories we may collect correspond to the categories described in Section 2 and may include identifiers, customer-record information, commercial information, internet or electronic-network activity, approximate geolocation inferred from IP address, account/login information, and communications. Some voluntarily submitted information—such as account credentials or sensitive content included in a prayer request—may qualify as “sensitive personal information” under California law.

We use and disclose these categories for the business and commercial purposes described in Sections 4–11. We do not use voluntarily submitted religious, health, or prayer-request information to infer characteristics about you for advertising.

Sale, sharing & targeted advertising

LWB does not sell personal information for monetary consideration as part of its ordinary business model. If an advertising or tracking configuration constitutes “sharing” for cross-context behavioral advertising, “sale,” or another regulated activity under the CCPA, LWB will provide the applicable notice and a method to opt out when required.

If LWB becomes subject to the CCPA’s sale/sharing requirements, valid opt-out preference signals such as GPC will be honored to the extent required by law. Users may also visit Opt-Out.

California Do Not Track disclosure

As explained in Section 9, LWB does not treat every legacy browser DNT signal as a universal opt-out because DNT lacks a single universally accepted implementation standard. We do, however, recognize legally required universal opt-out mechanisms when applicable.

Third-party tracking disclosure

Third parties may collect information about a consumer’s online activities over time and across different websites or online services when the consumer opens or interacts with third-party embedded content, affiliate destinations, social-media services, or—if enabled with any legally required permission—advertising or similar cross-site technologies. LWB’s consent-gated first-party analytics is designed to measure activity on LWB Services and is not designed to track a visitor’s activity across unaffiliated websites. See Sections 9–11 and Cookie Settings.

Authorized agents

Where the CCPA permits an authorized agent to make a request on your behalf, we may require proof that the agent is authorized and may verify your identity directly, as permitted by law.

Minors

LWB does not knowingly sell or share the personal information of consumers under 16 for regulated advertising purposes.

17. New York Privacy & Data Security

New York’s Stop Hacks and Improve Electronic Data Security Act (“SHIELD Act”) expanded breach-notification obligations and requires persons and businesses that maintain covered private information of New York residents to maintain reasonable administrative, technical, and physical safeguards. Relevant provisions include New York General Business Law §§ 899-aa and 899-bb.

Where those provisions apply, LWB maintains safeguards appropriate to its size, operations, and information and will provide breach notifications required by New York law.

The SHIELD Act is principally a data-security and breach-notification framework; it should not be confused with the comprehensive access, deletion, and targeted-advertising opt-out statutes enacted by some other states.

18. Other U.S. State Privacy Laws

Numerous U.S. states have enacted comprehensive consumer privacy laws. Depending on statutory thresholds, exemptions, your residency, and the processing involved, LWB may be subject to one or more of these laws.

Additional state comprehensive privacy laws

Washington and Nevada consumer-health privacy

Other state privacy statutes may provide similar rights. We intend the request procedure in Section 14 to serve as a common mechanism for applicable U.S. state rights rather than requiring consumers to determine which statute applies before contacting us.

19. European Union / EEA GDPR Notice

This section applies where LWB processing is subject to the General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”).

Controller

The controller is generally Cook Services Company, LLC, doing business as Living Word Bibles, 151 N. Delaware Street, Suite 122, Indianapolis, Indiana 46204, USA.

Legal bases

Your GDPR rights

Subject to conditions and exceptions in the GDPR, you may have rights of information, access, rectification, erasure, restriction, data portability, objection, and rights concerning certain automated decision-making. Where we rely on consent, you may withdraw consent at any time without affecting processing lawfully carried out before withdrawal.

You have an absolute right to object to processing for direct marketing where GDPR applies.

When providing personal data is required

Some information is necessary to provide a service or enter into or perform a contract. For example, a functioning email address and authentication information are necessary to create and administer an account; transaction information is necessary to verify and fulfill a paid purchase; and certain transaction, tax, or accounting information may be retained where legally required. Newsletter subscription, prayer requests, optional analytics, and optional advertising/marketing permissions are voluntary. If required account or transaction information is not provided, LWB may be unable to create the account, verify the transaction, deliver the requested product, or provide the requested feature.

Complaints

You may lodge a complaint with the supervisory authority in the EU/EEA country where you live, work, or believe an infringement occurred. You may also contact LWB first so that we have an opportunity to address the issue.

Representative

LWB does not currently maintain an EU/EEA representative. Privacy requests may be sent directly to the U.S. controller using Section 26. If GDPR Article 27 requires LWB to appoint a representative for processing subject to Article 3(2), LWB will appoint the legally required representative and publish the representative’s current contact details in this Policy or another readily accessible privacy notice.

20. United Kingdom Privacy Notice

Where LWB processing is subject to United Kingdom data-protection law, the principal framework includes the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), as amended, including changes made by the Data (Use and Access) Act 2025.

The Data (Use and Access) Act 2025 amended but did not replace the UK GDPR, Data Protection Act 2018, or PECR. As of 2026, the relevant data-protection provisions have been brought into force in stages.

UK users may have rights to be informed, access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and protections concerning certain automated decisions, subject to applicable law and exemptions.

For direct marketing, a qualifying objection must be honored as required by UK law. Cookies and other storage/access technologies are handled in accordance with PECR and UK GDPR requirements, including consent where legally required for non-essential technologies.

UK users may lodge a complaint with the Information Commissioner’s Office (“ICO”). We encourage users to contact us first if they believe we can resolve the issue directly.

The explanation in Section 19 concerning when information is necessary to provide an account, transaction, or requested service also applies where UK data-protection law requires equivalent transparency.

LWB does not currently maintain a United Kingdom representative. Privacy requests may be sent directly to the U.S. controller using Section 26. If UK law requires LWB to appoint a UK representative for processing covered by the extraterritorial provisions of the UK GDPR, LWB will appoint the legally required representative and publish current contact information.

21. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from a child under 13 in a manner subject to the Children’s Online Privacy Protection Act (“COPPA”), 15 U.S.C. §§ 6501–6506 and 16 C.F.R. Part 312, without satisfying applicable parental-notice and verifiable-consent requirements.

If we learn that we collected personal information from a child under 13 in circumstances requiring parental consent and the required consent was not obtained, we will take reasonable steps to delete or otherwise address the information as required by law.

Parents or legal guardians who believe a child has submitted personal information may contact us using the information in Section 26.

Some jurisdictions protect minors above age 13 or treat children’s data as sensitive data. Where applicable, we will comply with those additional requirements.

22. Newsletter, Email & Marketing Privacy

If you subscribe to an LWB newsletter or promotional email list, we use the email address and related preference information to send the requested communications and administer the subscription.

You may unsubscribe from marketing messages using the unsubscribe mechanism provided in the email, our Opt-Out resources, or by contacting us. We may retain limited suppression information after you opt out so that we do not inadvertently re-add you to a marketing list.

Transactional, security, legal, account, verification, password-reset, purchase, reconciliation, order, or support messages are not necessarily marketing messages and may still be sent where reasonably necessary to provide a requested service or comply with law.

Commercial email practices are intended to comply with applicable requirements of the CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, including required opt-out mechanisms for covered commercial email.

23. International Data Transfers

LWB is based in the United States. If you access the Services from another country, personal information may be processed in the United States or in other countries where our service providers operate.

Where GDPR, UK GDPR, or another applicable law requires a specific safeguard for an international transfer, we will use a lawful transfer mechanism appropriate to the actual provider relationship and circumstances. Depending on the transfer, that may include an adequacy decision, the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, another approved contractual mechanism, a statutory derogation, or another lawful basis. LWB does not represent in this Policy that every listed mechanism applies to every provider or transfer.

Current service relationships may involve processing by U.S.-based or internationally operating providers such as Google/Apps Script, GitHub Pages or successor hosting infrastructure, PayPal, email/communications providers, and—after Analytics permission—an approximate IP-geolocation provider. Third-party platforms linked or embedded in the Services may also process data independently under their own transfer arrangements.

You may contact LWB using Section 26 to request additional information about transfer safeguards applicable to qualifying personal information. The laws of the destination country may differ from those in your home jurisdiction.

24. Automated Decision-Making & Profiling

LWB does not currently use personal information to make solely automated decisions about users that produce legal or similarly significant effects, such as decisions about employment, credit, housing, insurance, education admission, or access to essential services.

Automated technical systems may nevertheless be used for routine functions such as spam filtering, security screening, fraud signals, bot detection, payment-provider risk checks, or automated eligibility checks that do not themselves produce legally significant decisions. Where applicable law treats a future automated process as regulated profiling or significant automated decision-making, we will provide the required notice, rights, and safeguards.

25. Changes to This Privacy Policy

We may update this Policy from time to time in order to reflect changes in our Services, data practices, account libraries, purchase reconciliation, activity logging, administrative tools, payment or advertising providers, technology, publisher requirements, or applicable law.

The “Last Updated” date identifies the current version. If a change materially affects how we use personal information already collected, we will provide any additional notice or obtain consent required by applicable law before applying the new use.

We encourage users to review this Policy periodically.

26. Contact Us & Privacy Requests

For questions, privacy requests, complaints, consent withdrawal, opt-out requests, or concerns about this Policy, contact:

To protect users, LWB may verify identity or authority before providing access to, deleting, or changing personal information. Please do not email passwords, full payment-card numbers, government identification documents, or unnecessary sensitive information as part of a privacy request unless we specifically provide a secure method and ask for it.