Use the Living Word Bibles Help Center for plain-English help with orders, PayPal payments, digital Bible downloads, the Living Word Bibles App, online Bible readers, licensing questions, and common technical problems.
Jump directly to the most common Living Word Bibles destinations.
Help with Living Word Bibles purchases, PayPal checkout, billing descriptors, downloads, and duplicate charges.
If you are having trouble with a Living Word Bibles order, digital download, Bible App purchase, payment, or access to a purchased product, contact Support.
Payments for products purchased directly from Living Word Bibles are processed securely through PayPal. Living Word Bibles does not require customers to send payment-card information by email.
Living Word Bibles is operated by Cook Services Company. A Living Word Bibles purchase may therefore appear on your PayPal account or financial statement under the billing descriptor Cook Services Co or CSC.
First confirm that PayPal shows the payment as completed. If your payment succeeded but your download or product access did not appear, contact Support with your transaction ID and purchase email.
Please do not place another order. Contact Support with the purchase email and all relevant PayPal transaction IDs so the transactions can be reviewed.
Orders placed through Amazon or another third-party retailer are processed and fulfilled by that retailer. Questions about payment, shipping, refunds, order status, or retailer-specific purchases should generally be directed to the retailer where the order was placed.
Try these steps before contacting Technical Support.
Check PayPal to make sure the payment shows as completed rather than pending, cancelled, or declined.
If PayPal provides a return or continuation option after checkout, follow it so the purchase flow can finish normally.
Reload the Living Word Bibles page once. If you are using a login, confirm that you are signed in to the expected account.
If a download or page will not open, try a current version of Safari, Chrome, Edge, or another supported browser.
Send Support the exact page address where the issue occurred.
A screenshot can help us identify a payment, download, layout, installation, or browser problem more quickly.
Visit the Living Word Bibles App page for current installation and purchase instructions for supported phones, tablets, and desktop devices.
The Living Word Bibles App page provides current instructions for supported Android and desktop installation in addition to Apple devices. The App page is the authoritative location for current installation guidance.
Report broken links, suspected text errors, formatting problems, missing verses, or navigation issues.
If a Bible reader will not load correctly, refresh the page, verify the translation URL, and try another current browser if necessary.
When reporting a suspected Scripture-text or formatting issue, include the translation, book, chapter, verse, page URL, and a description of what appears wrong.
Send Support the exact page URL and, if possible, the page you clicked immediately before the problem occurred.
Find the appropriate page before reproducing, embedding, publishing, or commercially using Living Word Bibles materials.
Common Living Word Bibles support questions.
If you are having trouble with a Living Word Bibles order, digital download, Bible App purchase, payment, or access to a purchased product, please contact Living Word Bibles Support or Cook Services Company Support.
Please include the email used for your purchase, the product, approximate purchase date, and PayPal transaction ID if available.
Payments for products purchased directly from Living Word Bibles are processed securely through PayPal. Living Word Bibles does not require customers to send payment information by email.
Living Word Bibles is operated by Cook Services Company. Purchases made through Living Word Bibles may therefore appear on your PayPal account or financial statement under the billing descriptor Cook Services Co or CSC.
Confirm that PayPal shows the payment as completed. If you received confirmation but cannot access the Living Word Bibles purchase, contact Support with your PayPal transaction ID and purchase email.
Please do not place another order. Contact Living Word Bibles Support with the purchase email and any PayPal transaction IDs associated with the charges.
Orders placed through Amazon or another third-party retailer are processed and fulfilled by that retailer. Questions involving payment, shipping, refunds, order status, or retailer-specific purchases should generally be directed to the company through which the order was placed.
Use the official Living Word Bibles website. Before entering payment information, verify the website address carefully.
Yes. Visit the official Living Word Bibles Ethiopian Bible page for Living Word Bibles resources and products.
Visit the Living Word Bibles App page for current installation and purchase information.
Visit the Living Word Bibles App page for current supported Android installation instructions.
Please email Living Word Bibles Support and include, when applicable:
Visit the For Churches and Licensing pages for available options and permitted uses.
The rights applicable to individual Bible translations vary, while Living Word Bibles formatting, design, artwork, editorial material, navigation, metadata, software, and other original content may be separately protected. Review the Copyright Notice and Licensing pages before reuse.
Living Word Bibles does not sell or distribute KJV editions into the United Kingdom because of the jurisdiction-specific rights associated with the Authorized Version.
For order help, payment confirmation, digital downloads, Bible App installation, online Bible reader problems, broken pages, or other technical issues, email Living Word Bibles Technical Support.
Living Word Bibles cannot control third-party outages, PayPal delays, browser restrictions, email-provider filtering, internet-provider problems, external retailer systems, or temporary interruptions outside Living Word Bibles systems. For purchases made through third-party retailers or unrelated websites, contact the seller or service that processed the transaction.